OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com. Job Summary OpenGov’s Professional Services (PS) team is expanding its AI capabilities to accelerate product implementations, streamline customer workflows, and deliver transformative efficiencies to state and local governments. As 'AI Developer II', you will split your time between: * Building AI agents, tools, automations, and reusable PS assets, and * Building custom software features and solutions that bridge product gaps and accelerate customer go-live * Partnering directly with implementation teams and customers to configure, deploy, and optimize AI-driven workflows * Collaborating with Product Managers and Product Architects to ensure customizations are scalable, maintainable, and eligible for inclusion in the core product This role is ideal for a technical builder who is equally comfortable writing code, engineering custom features, understanding government business processes, collaborating cross-functionally, and supporting delivery teams with AI and integration expertise. You will help define OpenGov’s standards for AI-enabled implementations and shape how our PS organization scales using AI-first practices. Key Responsibilities 1. AI Capabilities & Agent Development * Design, build, test, and deploy AI agents, automations, prompts, retrieval systems, and workflow utilities that accelerate implementation timelines and reduce manual effort. * Apply modern agent architectures and orchestration frameworks (e.g., LangGraph, MCPs, LlamaIndex, CrewAI) to deliver reliable, production-grade solutions. * Implement guardrails, evaluation frameworks, observability, and versioning to ensure safe, consistent, auditable agent performance. * Maintain reusable libraries, templates, and modules that PS consultants can configure independently. 2. Custom Feature & Solution Development * Design and develop custom software features or product extensions required during customer implementations, bridging gaps between out-of-the-box product capabilities and customer-specific business requirements. * Collaborate with Implementation Consultants and Project Managers to assess, scope, and deliver custom solutions that are maintainable, scalable, and aligned with OpenGov's product architecture and security standards. * Build, test, and deploy configuration scripts, data transformation utilities, custom reports, and workflow extensions using the OpenGov technology stack, ensuring each deliverable meets quality, performance, and compliance standards. * Identify opportunities to convert one-off custom solutions into reusable PS accelerators, contributing to a shared library of implementation assets that reduce delivery time across future engagements. 3. Inter Suite Operability and Integrations * Serve as the technical owner responsible for designing, building, testing, and deploying robust integrations between our product suites and/or customer owned / third-party enterprise systems. The ultimate goal is to optimize complex end-to-end business workflows and maximize operational efficiency for the customer. * Select, implement, and maintain the most appropriate and high-performing integration patterns (like API Driven, Event Driven, File Based, Batch Triggers etc) based on data volume, velocity, and customer infrastructure limitations * Ensure all implemented integration points adhere to strict enterprise security standards and maintain high performance and low latency. * Proactively identify common integration requirements across multiple implementations (e.g., common ERP connectors, standard transformation logic); design, create, and rigorously maintain high-quality, reusable code artifacts and integration templates. * Build these reusable assets to be configurable, allowing Professional Services consultants to deploy them for new clients with no-to-minimal customization. * Produce comprehensive technical documentation, including data flow diagrams, integration specifications, and deployment guides for all integration patterns, ensuring the knowledge is easily transferable and maintainable by the wider PS team. 4. Embedded Delivery Support * Serve as an embedded AI specialist within active customer implementations, partnering with Project Managers, Implementation Engineers to design AI-driven processes. * Translate business workflows into automated AI solutions. * Configure AI-enhanced features within OpenGov products based on customer requirements, data, and local/state government context. * Troubleshoot and optimize agent behavior for real-world customer scenarios. 5. Workflow Optimization & Scale * Identify patterns in implementation activities where AI can reduce effort, accelerate delivery, or improve quality. * Build internal tools that improve implementation repeatability, cross-team collaboration, and operational scalability. * Analyze logs, data flows, and performance metrics to iteratively improve reliability and efficiency. 6. Cross-Functional Collaboration & Evangelism * Work closely with R&D, Implementation Engineers, Customer Success, Field Enablement, and Product Management to align AI capabilities with broader OpenGov strategy. * Provide product feedback based on customer interactions and implementation learnings. * Enable PS colleagues through documentation, training, and best-practice AI usage guidelines. * Help customers understand the value of AI features and drive adoption of new capabilities. 7. Project & Delivery Management * Contribute technical effort estimates and assist with implementation planning where AI components are required. * Manage work across multiple concurrent engagements while maintaining high standards of quality and responsiveness. * Ensure timely delivery of AI components within broader PS project timelines. Required Qualifications * 3+ years of experience designing or implementing AI-driven solutions for automation, workflow optimization, or data-driven insights. * 1+ years hands-on experience building AI agents or orchestration workflows using modern frameworks and model APIs. * 2+ years of experience building custom software features or product extensions in a SaaS or services delivery context, including requirements scoping, development, testing, and handover documentation. * 2+ years of hands-on experience in enterprise application integration (EAI) in a Professional Services or consulting setting. * Strong proficiency with LLM prompt engineering, retrieval/RAG architectures, vector stores, evaluation methods, and safety/guardrail patterns. * Working knowledge of AI tools and standards such as MCP-based architectures, LangChain/LangGraph, LlamaIndex, or similar. * Experience integrating third-party AI APIs and embedding LLM outputs into larger application workflows. * Technical fluency in at least one programming language like Python, JavaScript or Java with ability to write maintainable, modular code. * Proficiency in designing and developing integrations using REST / SOAP APIs, File Based data exchanges, Event Based triggers (Webhook, Kafka etc) and protocols. Strong understanding of security standards (e.g., OAuth 2.0, JWT), and API documentation tools (e.g., Swagger/OpenAPI). * Ability to map complex business processes into structured workflows and automated solutions. * Proven success working in fast-paced, iterative environments with cross-functional stakeholders. * Exceptional written and verbal communication skills; ability to explain AI concepts to non-technical audiences. * Strong analytical thinking with systems, data, and process-improvement mindset. Preferred Qualifications * Experience in GovTech, public-sector workflows, budgeting, permitting, procurement, or financial management. * Familiarity with responsible AI practices, privacy considerations, and compliance requirements applicable to government customers. * Background in Professional Services, consulting, or customer-facing technical roles. * Experience building reusable tooling or platform capabilities for services teams. Success Metrics (Examples) Within 6–12 months, success may include: * Reduction of implementation hours by 20–40% through AI tooling and workflow improvements. * Delivery of 3–5 reusable AI modules, custom features, integrations or templates adopted across PS engagements. * Demonstrated improvement in agent reliability through evaluation scores, logs, and documented refinements. * Positive impact on implementation timelines, customer satisfaction, and cross-team efficiency. * Increased adoption of AI features across customer implementations. Why Join OpenGov Professional Services You will be on the front line of transforming how governments deploy technology by embedding AI deeply into their operational workflows. As part of our PS team, you will: * Shape the future of AI-enabled implementations at scale. * Work with a mission-driven team focused on real-world government impact. * Build modern AI capabilities while seeing them applied directly to customer transformation. * Influence product direction, implementation design, and the evolution of OpenGov’s AI-first services model. WHY OPENGOV? A Mission That Matters. At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy. Opportunity to Innovate The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started. A Team of Passionate, Driven People This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune. A Place to Make Your Mark We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within. Benefits That Work for You Enjoy an award-winning workplace with the benefits to match, including: * Comprehensive healthcare options for individuals and families * Flexible vacation policy and paid company holidays * 401(k) with company match * Paid parental leave, wellness stipends, and HSA contributions * Professional development and growth opportunities * A collaborative office environment with weekly catered lunches.