We are looking for an Associate, Driver Operations who thrives in challenges, embraces new ideas, and is excited to help shape what’s next at Lalamove. Life at Lalamove is fast-paced and dynamic - we’re constantly building and doing things that haven’t been done before. We’re seeking high-energy, quick-thinking individuals who understand driver needs and can build strong, lasting partnerships with our fleet. Together, we aim to strengthen our driver network and drive our position as a market leader in last-mile, on-demand delivery.     ABOUT THE ROLE Core Objective:   Drive end-to-end Driver Operations in the UAE, ensuring operational excellence, alignment with global standards, and strong adaptation to local market needs.   Key Responsibilities: * Cross Functional Bridge: Facilitating seamless communication and collaboration between local team and the local UAE Driver Operations Manager and inter-department. * Market Insight & Analysis: Develop a deep, data-driven, and qualitative understanding of the unique UAE supply market landscape including local regulations, driver demographics, and regional challenges or opportunities. * Standardization & Local Adoption: Quick to adopt and implement proven local frameworks, best practices, and standards to efficiently resolve localized operational bottlenecks. * Data-Driven Initiatives: Partner with the Driver Operations Manager to design, execute, and review strategic initiatives, utilizing localized data to tackle new market-specific challenges and capture growth opportunities. * Knowledge Sharing: Document high-impact, data-supported learnings from the UAE market and scale these insights to grow the local supply market. WHAT YOU'LL DO: * Office-based role serving as the primary point of contact for Driver Partners. * Works closely with local teams on Driver acquisition, onboarding, training, community building, retention, and growth of branded vehicles.  * Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting. * 1–3 years of experience in a Call centre operations, preferably within Delivery Platforms. * Data-driven with exposure to analytics and proficiency in Excel.   * Strong communicator with English proficiency (Punjabi, Pashto, and Urdu languages preferred)  * A valid UAE driving license (preferred). * May conduct field engagements as needed.