Job purpose: The purpose of this role is the practice of enabling change in our customers organisations, by defining needs and recommending solutions that deliver value to stakeholders. This role is required to conduct detailed analysis based on business problems that exist and/or opportunities identified, to recommend the appropriate action required to address the change in conjunction with impact-aware thinking in terms of the broader ecosystem. The Business Analyst will be responsible to understand and interpret the business requirements, and interpret those through business, systems and technical documentation so that business and technical readers understand what needs to be delivered.  Key accountabilities: * Create and design specifications as requested by the various Business Units. * Liaise with consultants and managers to document business processes effectively. * Ensure that various appropriate infrastructure elements, including documents, manuals, policy documents, etc. are kept up to date and are available * To analyse and understand project scope and core objectives linked to the product roadmap * Assist in requirements elicitation workshops with stakeholders to define high level business requirements. * Working closely with the Business Analyst to create and develop all types of requirements; business, user (stakeholder), functional (solution), non-functional (quality of service), constraint, and implementation (transition) * Proactively communicate and collaborate with the project team to analyse information needs and functional requirements to deliver the following artefacts that are needed: * Business/functional requirement specifications * Wireframes * Workflow/Process flow diagrams * Data Models * Be proactive in ensuring that the Development team understands the requirements by attending daily team meetings and initiating functional clarification sessions * Review the test plan and test scripts to ensure quality and coverage   Key performance indicators: * Investigates and keeps abreast of systems, technology infrastructure and operational procedures. * Maintains a high level of knowledge about client's business and related application requirements. * Analyses the changes necessary to ensure that current and future business requirements can be met. * Defines, evaluates and presents feasible and practical business solutions * Creates accurate business documents and functional specifications according to agreed standards. Skills, know-how and experience: * A proven track record of delivering results, in a fast-paced environment * Good basic technical understanding of software development processes * Solutions-oriented, can-do attitude and high energy * Strong analytical and critical thinking * Highly structured thinker with strong attention to detail * Versatile, resourceful, and able to work on varied tasks simultaneously * Ability to verbalise and visualise outcomes and communicate trends in a clear, concise manner * An understanding of the Agile and Waterfall methodologies, and a hybrid of these two methodologies * Must be able to listen, advise, and escalate issues early in the project life cycle * Good understanding of the business analysis concepts, tools and methodology * Basic understanding of software systems and software development lifecycles * Basic understanding of software environments and the integration requirements of product interfaces the clients, domains, business environment and especially their supply chain and warehousing challenges * Good understanding of project management from experience and/or academic qualification * Good understanding of people management requirements   Essential: * Bachelor's Degree in appropriate field of study or equivalent work experience * 2+ years industry experience   Beneficial * Experience in working with Agile Teams and successfully delivering Agile based software projects (including attending daily scrums, Kanban boards) * Data Analysis / Process Analysis   Technical / professional qualifications: * Tertiary Qualification * Business Analysis certification advantage (e.g. BABOK, IIBA, CBAP,FTI)   Values and Competencies * Get stuff done: completing tasks, and contributing to the deliverables of the team to ensure we deliver high quality products * Be the best you can be: investing time in learning and sharpening your skills. Teaching and sharing your unique skills with the rest of the team * Do the right thing: we build a culture of mutual respect and collaboration, admit to mistakes and learn from them * Servicing the customer: at the forefront of providing service excellence and customer satisfaction * Solve together: we conduct ourselves in such a way that we work harder, cooperate and be supportive of one another and contribute to the team spirit * Build a bridge: progress with what you have and solve a challenge * Add value: to tasks, interactions with colleagues and customer interactions * Have fun! we enjoy the work we do and the people that we are doing it Direct reports and/or Stakeholders: Influence, collaborate and co-ordinate with: * Client * Development team * Management