📍 Popayan. About the role. As a Customer Service Agent, you will be the first point of contact for our customers via calls, emails or chats. This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Responsibilities: * Provide effortless customer experiences regardless of the chosen modality. * Build sustainable relationships and trust with customer accounts through open and interactive communication. * From a single interface handle all interactions from multiple channels. * Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes. * Ensure customer satisfaction and maintain professional customer support. * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. * Report all customer complaints for follow-up by appropriate department/personnel. * Follow communication procedures, guidelines and policies. * Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations. Candidate requirements: * Proven call center or customer service experience preferred. * Advanced English (B2 level or above). * Strong soft skills and communication skills. * Basic understanding of office and computer systems/software. * Must have excellent organizational and multitasking skills. Benefits: * Competitive base salary with performance-based incentives. * Opportunities for career advancement within the organization.