The Junior Executive, Retail (Support) is responsible for overseeing daily retail operations across West Malaysia, ensuring operational efficiency, resolving issues, and coordinating with cross-functional teams. The role also supports retail expansion, develops SOPs, analyzes operational performance, and drives continuous process improvements to enhance service quality and productivity JOB RESPONSIBILITY * Lead and guide Retail Operations team for West Malaysia * Manage and monitor daily operations of Retail operations for West Malaysia.  * Lead problem-solving activities. Be the go-to person for Retail operations in West Malaysia. * Make decisions and execute plans based on performance data to improve operational efficiency such as turnaround time, quality or cost efficiency based on the operational standards. * Measure the effectiveness of all operational approaches and initiatives by placing performance measures to continually monitor the operational performance processes. * Execute the formulation of improved approaches and strategies that facilitate the achievement of operations targets. * Collaborate with other departments (eg. Customer Service, Key Account Manager, Warehouse) to follow up, and if required, set up standard operating procedures. * Develop and test new operational processes on new services. * Pivotal roles in any Retail expansion projects in West Malaysia * Supporting roles in any new projects involving the Retail team. * Develop Standard Operating Procedures (SOP) for any Retail team-related process REQUIREMENTS *  Bachelor’s degree in Logistics or Business (Preferred) * Minimum 2 years’ experience in logistics management or coordination. * Proficiency in Microsoft Office programs especially in Excel and Google Drives. * Personable and a good communicator in both written & oral English. Other language skills will be a plus. * Self-starter with good initiative, and persistence to see us through this challengeExtremely proactive, organised and responsible * A strong sense of ownership in his/her roles and scopes