Welcome to the good side of tech 👋 You might have heard about us, but with a different name: ZnanyLekarz. It all started 12 years ago when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human? Docplanner at scale We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 300k+ specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago. At Docplanner we are a diverse group of over 300 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement. We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us. And why should you join us? Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs. We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly.   Job Description You’re a great fit for this role if you: * Can provide a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner * Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization * Are a highly motivated team player with the skills and ability to manage changing priorities * Like to work within the relevant legislation, policies and procedures * Can adapt to other duties as needed, even those not explicitly outlined, while maintaining the same level and nature of responsibility. * You are open to work on-site from our office in Warsaw. A couple of home office days per week are possible after you are fully onboarded. How would you be impacting our mission? * Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications * Onboarding and off-boarding process of other users into our systems * Assist all users with any logged IT related incident when called upon * Take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents when necessary to the international team * Accurately record, update and document requests using the IT service desk system * Install and configure new IT equipment * Resolve incidents and upgrade different types of software and hardware * Having responsibility over the office and its equipment: Make sure any IT related infrastructure from the office is properly working (meeting rooms, wifi, videoconferencing, printers, etc...) What will help you thrive? * Experience working within a similar role * You have good understanding of network principles * Good memory of how software and operating systems work * Fluency in English and Polish * Excellent active listening skills, combined with the ability to interact confidently with users to ask the right questions, identify the problem is and explain the solution * Problem-solving skills and ability to think logically * Strong customer focus * Ability to prioritise your workload * Growth mindset: nobody ticks all those boxes above, but willingness to learn is strongly valued here. Let’s talk money * A salary adequate to your experience and skills. True flexibility and work-life balance * 20/26 days of paid time off (depending on your contract); * Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate). Health comes first * Private healthcare plan with Signal Iduna for you and subsidized for your family. * Multisport card co-financing for you to have access to sports facilities across Poland. * Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling. Keep growing with us * Free English and Spanish classes. We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other. “We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO