Build relationships. Grow accounts. Launch your career in key account management. A24 Group is a well-established, internationally operating staffing business with a proven track record since 1996. We're looking for a motivated and relationship-driven Junior Key Account Manager to join our Cape Town team and help nurture and grow our existing client base. This is a fantastic opportunity for someone early in their account management career who is passionate about client service, building long-term partnerships, and delivering real value. You'll work alongside experienced account managers and cross-functional teams while taking ownership of your own portfolio of accounts. What You'll Be Doing * Managing a dedicated portfolio of existing client accounts, serving as a trusted point of contact for their staffing needs * Building and maintaining strong relationships with key decision-makers and stakeholders within each account * Conducting regular client check-ins, service reviews, and satisfaction assessments * Identifying upselling and cross-selling opportunities to maximise account revenue and deepen partnerships * Collaborating with recruitment, compliance, and operations teams to ensure seamless service delivery * Handling client queries, concerns, and escalations with professionalism and urgency * Tracking account performance against SLAs and KPIs, and providing clients with regular reporting and insights * Keeping CRM and internal systems up to date with accurate account information * Reporting to management on account health, risks, and growth opportunities * Staying informed on industry trends and competitor activity to better serve and advise clients What You'll Need * Matric / Grade 12 (a tertiary qualification in Business Management, Marketing, or a related field is advantageous) * 1–2 years' experience in account management, client services, customer success, or relationship management * Healthcare or staffing industry experience is a plus, but not essential * Strong verbal and written communication skills in English * Good interpersonal skills with a natural ability to build rapport and trust * Comfortable managing multiple accounts and competing priorities * Proficient in MS Office (Word, Excel, Outlook); CRM experience is beneficial * Ideally own reliable transport. Who You Are * Client-centric — you genuinely care about delivering great service * A natural relationship builder who earns trust quickly * Proactive, organised, and detail-oriented * Eager to learn and grow within a structured environment * A collaborative team player who works well across departments * Calm under pressure with solid problem-solving instincts * Professional, accountable, and high on integrity What's In It For You * Competitive base salary + performance-based incentives * A clear development path into senior account management or key account roles within the group * Supportive team culture with strong leadership, coaching, and mentorship * Ongoing training and professional development opportunities * Exposure to a multi-brand international group with room to grow across entities and departments Location This is a Cape Town-based role (Bellville, Western Cape). Candidates from Johannesburg or Gauteng who are open to relocating are encouraged to apply.