WHO WE ARE: Aviva Health is a dynamic and mission-driven federally qualified health center (FQHC). Committed to providing comprehensive and compassionate healthcare services, Aviva Health offers a holistic approach to care, addressing patients' medical, behavioral health, dental, and social service needs. As a vital healthcare resource in the community, Aviva Health fosters a collaborative and supportive work environment where dedicated healthcare professionals have the opportunity to make a meaningful impact on the lives of individuals and families. Join us at Aviva Health and be part of a team that is dedicated to making a difference in the lives of our patients and the community we serve. BENFITS INCLUDED: * Monday - Friday Scheduling * Paid Holidays * PTO * Comprehensive Medical, Dental, and Vision Coverage * 403(b) Retirement with Employer Match POSITION PURPOSE: Under the general supervision of the Clinic Manager, the Medical Assistant Lead will perform certain administrative and clinical duties in a supportive and training role. ESSENTIAL FUNCTIONS - CLINICAL: * Accurately scrub patient charts prior to appointment and room patients per procedure. * Accurately and efficiently enter information into EMR; strictly adhere to the HIPAA policy and procedures. * Accurately and efficiently enter orders, medication and lab orders in EMR, as directed by Provider. * Set up and assist Provider with procedures. * Perform clinical duties as ordered by Provider, including but not limited to ear lavage, EKG, injections, medication administration, and duties within the scope of an MA and according to established procedures. * Perform and delegate providers’ staff buckets, answer telephone calls, and assist patients. * Administer and be competent in vaccine administration for adults and children. * Assist with Nurse visits as needed, performing wound care, blood pressure checks, medication administration, point of care testing, and duties ordered by Provider and according to procedures. * Stock, clean, and check for expired supplies in each assigned room and Nursing Station. * Clean, pack, and track instruments to be sent for sterilization. * Follow all Aviva Health and department policies and procedures. * Assist other team members as needed. ESSENTIAL FUNCTIONS - ADMINISTRATIVE: * Train medical assistants in accordance with policies and procedures to perform job duties within their scope. * Maintain and review training and orientation check-off lists on new medical assistants. * Assist supervisors in the development of MA training program and orientation checklist and provide training and assistance to staff who may need additional training. * Collaborate with supervisors, providers and Chief Medical Officer to adjust MA curriculum and training, as needed, and work as a liaison between the medical assistants and providers to improve training. * Work closely with other departments to improve patient care. * Ensure medical equipment is functioning and notify Supervisor/Manager if repairs or replacement is needed. * Assist department with maintaining compliance with all regulatory agencies, including CLIA, OSHA, etc. * Maintain, log, train on, and/or delegate all quality control logs as required by CLIA. * Address any clinic questions/concerns; direct staff to supervisors to address non-clinical questions/concerns. * Follow-up on tasks; notify Supervisor/Manager if MAs are experiencing performance or compliance issues. * Attend scheduled meetings and trainings as directed by the Supervisor/Manager. * Perform other clinical and administrative duties as assigned. QUALIFICATIONS: * Minimum six (6) months of experience as a Certified Medical Assistant. * No written warnings in the last six (6) months. * Maintain current BLS certification. * Knowledge of basic medical terminology and excellent computer skills. * Scribe experience preferred. * Incumbents are required to have demonstrated knowledge, skill, and ability in the following areas: * Responsibility, humility, leadership, customer service, teambuilding, and collaboration. * Working independently and effectively under pressure, detail-oriented, organized, and meet deadlines. * Office procedures, patient flow, triage, and scheduling. * Ability to follow department, company, state, and federal policies, rules, and regulations. Aviva Health is an Equal Opportunity Employer We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status. Aviva Health is a Drug-Free Workplace To ensure a safe and secure environment for our employees and patients, Aviva Health maintains a drug-free workplace. All employment offers are contingent upon passing a drug screening and a criminal background check. Compliance with these policies is required throughout employment.