Company Overview: brightfin provides clients with a suite of IT financial management and managed software subscriptions to enable your organization to rationalize, comprehend, normalize, optimize, and allocate spend to clearly show IT’s value in delivering revenue, services, and organizational enablement for the enterprise. Our goal is to shape a world where every technology decision is grounded in financial truth, operational clarity, and intelligent automation — enabling organizations to reduce total spend and reinvest in critical innovation. Job Summary: Our ServiceNow Developer will be responsible for working with clients post sales, creating solutions for client issues, solving business objectives, and helping the team build an amazing product.  Part of this role also includes working with non-technical stakeholders to understand business objectives and figure out the best way to bring those ideas into our infrastructure.  Someone who will thrive in this role will have a passion for using ServiceNow to solve business problems. Key Responsibilities: * Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow * Answer “how to” technical and application configuration questions. * Create and maintain system design and operations documentation. * Level 4 (Developer level) support of our applications. * Bug Fixing, troubleshooting issues, unit testing, and coding. * Create and maintain technical documentation to support the SDLC process. * Design, develop and deliver solutions on the ServiceNow platform. * Conduct research into system features to solve the business problems and provide recommendations for solutions * Analyze existing programs and create logic for new systems * Build patches, participate in code review, and work with users, stakeholders, fellow developers, to create awesome scalable applications. * Be innovative! We are solving complex problems on the ServiceNow platform. Bring Solutions. Be willing to go the extra mile to stretch what is possible. * Identifies areas for improvements, takes part in continuous improvement process and software development best practices adoption initiatives. * Acts as a servant leader for the development team, ensures the team has access to all required resources and information. Maintains effective communications with account teams. * Continuously improves product knowledge and relevant technical skills. Minimum Qualifications: * 1,5-2 years of experience in ServiceNow administration * 1,5-2 years of experience in ServiceNow development * AI/Claude experience (AI first development) * Experience with web technologies (JavaScript, JSON, AngularJS, HTML/CSS, XML, Restful API etc) * Experience with JavaScript on the ServiceNow platform * Knowledge of DevOps (Test and CI/CD) in a ServiceNow environment * Strong communication skills and English language (Intermediate+ level) * A technical and business mindset with great attention to detail Required Knowledge/Skills/Abilities: * ServiceNow Administrator Fundamentals certification * Experience with Jira, AWS, .NET/C#, Java, Python is a plus * Experience in TEM or ITFM or ITOM, CMDB, ITSM, App Engine, NowAssist is a plus * Critical thinking, a love to solve problems, and drive to make things better. * Excellent verbal and written communication skills. * Excellent interpersonal and customer service skills. * Excellent organizational skills and attention to detail. * Excellent time management skills with a proven ability to meet deadlines. * Strong analytical and problem-solving skills. * Ability to prioritize tasks and to delegate them when appropriate. * Proficient with Microsoft Office Suite or related software. Important details: * Fully remote position (Ukraine Private Entrepreneur ) * Working hours: Monday–Friday, 11:00 AM–8:00 PM Kyiv Time What we offer: * Medical insurance — after successful completion of the probationary period * Equipment — we set up everything you need to work comfortably from home * Full FOP administration — we handle all administrative matters related to your business entity * Unlimited paid time off — coordinated with your team; we trust you to manage your time responsibly * Annual salary review — based on performance review outcomes * Parental leave — we support you through every stage of life * Comfortable remote setup — we care about your day-to-day work experience The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law. Candidates are subject to a background check. All employees must adhere to brightfin’s Information Security and Privacy policies and procedures.