TL;DR We're standing up the product experience function in our Boston office and we need a founding team lead to make it real. You will be on the front lines of a fast-growing product, shaping the way the world builds software from Lovable's first Americas hub. You will recruit and grow a local team, build our campus talent pipeline, and be the escalation point that ensures every user in the Americas gets the same quality experience our European team delivers today. This role is for someone who is deeply embedded in the Boston ecosystem, user- and product-obsessed, and has the ownership mindset to build something from scratch. Why Lovable? Lovable lets anyone and everyone build software, regardless of technical background. From solopreneurs to Fortune 100 teams, millions of people use Lovable to turn ideas into real products fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Lovable-built applications are visited more than 700 million times a month and 50 million projects have been built on Lovable, with 1 million new projects created every week. We are one of the fastest-scaling AI companies in Europe, and we’re just getting started. We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world. What we're looking for * Customer-obsessed: You have 3+ years in B2C or B2B support or a customer-facing role. You know what great looks like and you hold the bar high. * Boston Expert: You have deep roots in the Boston tech and university ecosystem, whether through school (MIT, Harvard, or similar), work, or community. You have a network you can tap into from day one. * Operationally rigorous: You build systems, not just teams. You default to process, schedules, and metrics. You have run something where quality depended on your ability to keep a complex operation running smoothly. * Product & technical fluency: You understand how products work and can engage confidently with engineering on complex user issues. You do not need to be an engineer, but you are technically curious, pick up new concepts fast, and can hold your own in conversations. * Crystal-clear communicator: Warm, precise, and direct, whether coaching a new hire, running a feedback session, or representing Lovable at a campus event. * Bonus: Experience with campus recruiting or managing student and intern programs What you'll do * Lead the Boston hub: Set the culture, hire and develop a team of specialists, and own day-to-day quality across onboarding, coaching, and performance to ensure world-class support across US time zones. * Build the campus pipeline: Forge active relationships with MIT, Harvard, and other Boston-area universities to recruit great talent. * Own US escalations: You are the escalation point for complex user issues during America's hours. You triage technical problems, collaborate with engineering when needed, and always close the loop with the user. * Be the voice of the user: Capture high-signal feedback from the front lines and make sure it reaches product and engineering to drive change. * Collaborate globally: Work closely with the Stockholm product experience team to ensure consistent quality, shared processes, and learnings that flow both ways. What success looks like * The Boston hub has a strong culture, a growing team, and measurable improvements in response quality during US hours within your first 6 months. * You've built a repeatable campus pipeline that produces a steady flow of qualified candidates * User satisfaction is on par with, or better than, our Stockholm baseline. * Boston, Stockholm, and our users operate as one seamless experience, and you have built the bridges that make it possible. About your application We welcome candidates from all backgrounds. What matters to us is mindset, drive, and curiosity. Please apply through our application system in English as it is our company language.