Are you a seasoned professional in the auto parts industry, ready to take on a leadership role? Look no further! We are seeking a dynamic and experienced Supervisor to lead our dedicated team to new heights. GENERAL JOB PURPOSE/SUMMARY The Supervisor is responsible for the customer’s experience in the Branch and the process of returns to ensure the branch’s sales and refund targets are met. He/she will organise and coordinate all operational activities infrastructure, resources, personnel and systems so as to support the best possible sales experience for the customer. CORE ACCOUNTABILITIES * Responsible for the leadership of the customer experience in branch * Maintain staff job results by motivating, coaching, counseling, and disciplining employees and by planning, monitoring, and appraising job results to ensure productivity targets are met or exceeded. * Produce accurate reports and statistics and submit on or before the required timeline. * Set up proper lines of communications to ensure there is effective information flow within the branch. * Management of branch UTL. * Monitor the sales, cashier, delivery clerks and warehouse team members to ensure service delivery is optimal and in keeping with company standards. * Practice proper inventory management by conducting monthly physical counts, reconciling variances and inputting data. * Perform any other related duties as may be assigned.   QUALIFICATIONS AND EXPERIENCE  * Associate Degree/Diploma in Business Administration * At least 2 years’ experience at the supervisor level in the retail industry * Exceptional proficiency in Microsoft excel and word * Proven ability to work under pressure and to meet tight deadlines.   WORKING CONDITIONS AND PHYSICAL DEMANDS * Exposure to mental stress * High pressure environment * Required to work beyond normal working hours on occasions. * Required to work on alternate weekends.