The Vendor Onboarding Project Manager leads the successful onboarding and launch of new Marketplace vendors, ensuring seamless integration, operational readiness, and cross-functional alignment. This role serves as the primary coordinator across Product, Engineering, Vendor Partnerships, Finance, Legal, Fulfillment, and Marketplace Operations to deliver vendor launches and expansions that enhance the Marketplace and customer experience.   In addition to project delivery, this role is responsible for continuously improving onboarding processes, identifying operational efficiencies, and developing scalable frameworks that accelerate vendor launches globally. WHY YOU'LL LOVE THIS ROLE: * Lead high-impact vendor launches that directly enhance the Achievers Marketplace experience. * Partner with cross-functional teams across Product, Engineering, Finance, and Operations to bring new vendors to life.  * Drive operational excellence by building scalable onboarding processes and improving launch efficiency. * Balance project delivery, stakeholder management, and continuous improvement in a fast-paced environment. * Grow your expertise at the intersection of technology, operations, and customer experience. HOW YOU'LL SHAPE MARKETING OPERATIONS AT ACHIEVERS:   Project Leadership & Delivery Lead end-to-end onboarding and launch activities for new and existing Marketplace vendors, post contract signature through launch. Develop project plans, timelines, milestones, dependencies, and success criteria for API, SFTP, embedded, and manual integrations. Manage multiple onboarding initiatives simultaneously while balancing competing priorities. Proactively identify risks, dependencies, and blockers, developing mitigation plans to maintain project timelines. Drive project governance through regular status updates, action tracking, and stakeholder accountability. Cross-Functional Leadership Act as the central point of coordination across Product, Engineering, Finance, Fulfillment, and Marketplace Operations. Facilitate project meetings, decision-making, and issue resolution across technical and business teams. Partner with vendors to coordinate technical requirements, launch readiness, testing, and operational processes. Ensure all stakeholders understand project timelines, responsibilities, risks, and critical milestones. Operational Excellence & Scalability Continuously evaluate and improve vendor onboarding processes, documentation, and operational workflows. Develop scalable onboarding frameworks, templates, governance, and best practices that reduce manual effort and improve launch efficiency. Identify opportunities for automation, tooling enhancements, and process optimization. Support onboarding metrics and reporting to measure launch efficiency and operational performance. Documentation & Knowledge Management Maintain accurate onboarding documentation, implementation guides, launch checklists, and process documentation. Contribute to knowledge sharing across Marketplace Operations. Ensure onboarding standards remain current as products, integrations, and operational processes evolve. EXPERIENCE WE FEEL WILL SET YOU UP FOR SUCCESS: 3+ years of experience in Project Management, Program Management, Operations, Technical Implementations, or related fields. Experience managing complex cross-functional initiatives involving technical and business stakeholders. Strong project planning, prioritization, and organizational skills. Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment. Excellent stakeholder management and communication skills. Strong analytical and problem-solving abilities with a continuous improvement mindset. Experience working with project management tools such as Jira, Smartsheet, or similar. Familiarity with APIs, SFTP, integrations, and software implementation lifecycles. Experience developing scalable operational processes and documentation. Bachelor's degree or equivalent experience preferred. Experience within SaaS, Marketplace, Rewards, FinTech, or eCommerce environments is considered an asset. Why Achievers is a Great Place to Work™   At Achievers, we believe recognition is a powerful driver of connection. With more than 4.3 million users across 190 countries, our employee recognition and rewards platform empowers organizations to build cultures where people feel seen and valued, everyday. We’re a team of passionate, thoughtful builders who care deeply about our product, our customers, and each other. Visit achievers.com to see how we’re inspiring recognition everywhere.   Our Approach to Total Rewards   $80,000 - $95,000 reflects what we typically offer as a starting salary. We’re committed to providing a fair and competitive offer based on what you bring to the team. Each A-Players' compensation is reviewed at least annually against performance and impact in role. We want you to see your path to growth, understand your impact, and feel valued every step of the way.   Benefits and Perks for permanent full-time employees:  ✨  Rewards for your impact through our Recognition and Rewards program  🩺  Health Benefits and Life Insurance Coverage beginning on your first day  👶🏼  Parental Leave Top-up  🙌🏼  Employer matched RRSP contributions  🏖️  Flexible Vacation to recharge, so you can bring your best 🤝🏽  Employee and Family Assistance Program offering mental health, legal, and financial counselling 🚀  Supported professional development and career growth (Linkedin Learning, mentorship) 👏🏼  Employee-Led Employee Resource Groups that celebrate our diversity  🧘‍♀️  Regular events designed to build connection, belonging, and well-being   🇨🇦  Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office    Achievers is proud to be an equal opportunity employer committed to building a diverse, inclusive workplace where everyone can do their best work. We encourage qualified candidates from all backgrounds and experiences to apply.   Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.   We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools help our recruitment team but never replace decisions made by real people. We believe in a human-first approach to hiring, where your experience, personality, and potential are recognized by people, not algorithms, and where final hiring decisions are made by humans. If you would like more information about how your data is processed, please contact us.