Job Title: Spanish Bilingual Appointment Setter  Location: BGC, Taguig City Schedule: Night Shift  When you join AGSI, you become part of a company that values strong partnerships, innovation, and growth—not just for our clients, but for our people too. What’s in it for You? We don’t just want you to succeed—we want you to thrive. At AGSI, you’ll enjoy: * Attendance Incentives and Non-taxable Allowances, because your dedication deserves recognition. * 30 Leave Credits per Year, giving you generous time off to recharge, travel, or spend with family. * HMO Coverage for You and Your Dependents with access to counseling programs to support both health and wellbeing. * Group Life Insurance for your peace of mind. * Regular Work Schedule with Weekends Off, so you can enjoy balance and predictability. * Great Company Culture with fun in-office activities, engaging team events, and meaningful CSR initiatives that let you give back to the community. Here, you won’t just find a job. You’ll find a team that invests in your growth and celebrates your success. About Our Client Our client is a leading healthcare facility based in the United States, specializing in comprehensive eye care services. They are committed to delivering exceptional patient experiences through advanced treatment options, compassionate care, and a dedicated team of healthcare professionals. Serving patients across multiple communities, the organization provides a full range of ophthalmology and optometry services, from routine eye examinations to specialized medical and surgical treatments. Their patient-first approach focuses on improving vision, promoting eye health, and ensuring every patient receives personalized care throughout their healthcare journey. Joining this team means becoming part of a mission-driven healthcare organization that values professionalism, empathy, and excellence while making a meaningful impact on patients' lives every day. Role Summary The Bilingual Appointment Setter (English & Spanish) is responsible for handling inbound and outbound calls to schedule, confirm, and coordinate patient appointments while delivering exceptional customer service. This role serves as one of the first points of contact for patients, providing assistance in both English and Spanish, answering general inquiries, and ensuring an efficient appointment scheduling process. The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced healthcare environment. Key Responsibilities * Handle inbound and outbound calls to schedule, reschedule, and confirm patient appointments. * Communicate professionally with patients in both English and Spanish. * Provide accurate information regarding services, providers, clinic locations, and appointment availability. * Verify and update patient demographic and contact information in the system. * Make reminder calls to reduce appointment no-shows and maximize provider schedules. * Follow up with prospective and existing patients to assist with scheduling needs. * Maintain accurate records of all patient interactions and appointment updates. * Coordinate with clinic staff to ensure smooth scheduling and efficient patient flow. * Deliver exceptional customer service while maintaining patient confidentiality and professionalism. * Meet daily productivity and quality goals for appointment setting and patient communication. Qualifications * At least 1 year of experience in appointment setting, customer service, call center, or healthcare scheduling. * Fluent in both English and Spanish with excellent verbal and written communication skills. * Experience supporting U.S.-based customers or patients is highly preferred. * Strong phone etiquette with the ability to build rapport and communicate with empathy. * Excellent organizational and multitasking skills with strong attention to detail. * Comfortable using CRM systems, scheduling software, or electronic medical records (EMR/EHR) platforms. * Ability to work independently while managing multiple priorities in a fast-paced environment. * Healthcare, medical office, or eye care industry experience is an advantage. * Willing to work night shifts aligned with U.S. business hours.